Classify a customer inquiry

Description

A Choice from Liquid’s usage examples: closed labels, a distribution, and a confidence value.

import os
from typesafe_sdk import Choice, Noul, Score, TypeSafeClient

client = TypeSafeClient(
    api_key=os.environ["LIQUID_API_KEY"],
    base_url="https://api.liquid.ai",
)

result = client.system_one(
    model="d1-ultra",
    state="Hi, I was charged twice for my subscription last month. The amounts are $29.99 on March 3rd and again on March 5th. Can you refund the duplicate charge?",
    questions={
        "intent": Choice(
            instructions="What is the primary topic of this customer inquiry?",
            criteria={
            "billing": "Questions about charges, invoices, refunds, or payment methods",
            "technical": "Bug reports, feature requests, or how-to questions about the product",
            "shipping": "Order status, delivery tracking, or shipping address changes",
            "returns": "Return requests, exchanges, or product condition issues",
            "account": "Login issues, profile updates, or subscription management"
        },
        )
    },
)

Sample state

Hi, I was charged twice for my subscription last month. The amounts are $29.99 on March 3rd and again on March 5th. Can you refund the duplicate charge?